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GalaxZ22

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TV GUIDE

Conference Agenda

Note that all times are Central Daylight Time

Stock will highlight a Zenoss core value, “Need for Speed,” and how it enables the company to help customers achieve world-changing goals.


As chairman and CEO of Zenoss, Greg Stock has guided the company to double-digit annual growth and profitability by reinventing a technology, transforming a culture, and igniting the market for hybrid IT monitoring software. Greg’s vision is that Zenoss will drive the evolution to software-defined IT operations for the largest companies in the world.

Greg’s track record spans more than 20 years of executive leadership with exceptional companies, including Vovici (acquired by Verint), Mirage Networks (acquired by Trustwave), Vastera (IPO), and Manugistics (IPO).

Recent accolades for Greg and his team include: 2017 finalist for the E&Y Entrepreneur of the Year award, 2017 Austin Best Places to Work, and 2016 Forbes Best Places to Work.

Greg holds both an MBA and a bachelor’s degree from Penn State University in State College, Pennsylvania.

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Casanova will share his insights on the rapidly evolving world of IT Ops, how to leverage data analytics to streamline business, and a reference model he developed for AIOps.


Carlos serves technology architecture and delivery (TAD) professionals. His research includes artificial intelligence for IT operations (AIOps), digital experience monitoring (DEM), application performance monitoring (APM), infrastructure monitoring, and cloud monitoring. It also involves logging, event alert, and incident management. In addition, he’ll be diving into observability (including OpenTelemetry and others), automation, infrastructure management, and configuration management databases (CMDBs). Carlos’ strong background in a wide array of operational and risk management disciplines gives him a unique ability to provide broad, perspective-based guidance.

Carlos has been delivering positive business outcomes and leading technology-based change since 1990. Carlos began his career as a hardware design engineer for a real-time live image processing firm before cofounding an object-oriented analysis and design consultancy servicing Fortune 100 organizations. He then joined MetLife as a director of IT, where he led initiatives in areas such as ITIL, IT service management (ITSM), service asset and configuration management (SACM/CMDB), enterprise architecture, portfolio management, IT risk management, business continuity, disaster recovery, IT security, and large-scale project management.

After 12 years with MetLife, Carlos founded Casanova Advisory Services, an executive advisory consultancy. For the past 13 years before joining Forrester, he advised executives and senior leaders across the globe in all manners of their operations with the sole focus on ensuring their initiatives delivered positive business outcomes. He served foreign and domestic clients across industries including retail, manufacturing, higher education, government agencies, financial services, insurance, utilities, and medical and healthcare. He is the coauthor of The CMDB Imperative, a book that broke open new ways of thinking for operational data management.

Carlos earned a Bachelor of Science degree in electrical engineering at the University of Massachusetts Dartmouth.

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Andretti will discuss key points of his journey to becoming an auto racing legend and will reveal the secret to his success, both in racing and in business.


Mario Andretti is a racing icon, considered by many to be the greatest race car driver in the history of the sport. He was born in Italy and immigrated to the United States at age 15. At 19, he began racing stock cars in Pennsylvania, and that was the start of an illustrious career that saw the versatile driver compete and win in every discipline he entered — midget cars, sprint cars, dirt track cars, stock cars, sports cars, IndyCars, Formula One and Formula 5000.

Mario’s achievements are legendary. He won the Daytona 500, the Indianapolis 500 and, ultimately, the Formula One World Championship — an unprecedented trifecta. No other race car driver has ever won all three titles. Mario took the checkered flag 111 times during his career — a career that stretched across five decades and six continents.

He has received hundreds of awards and recognitions. Among the most prestigious, he was named Driver of the Century by Racer magazine, he was knighted by his native Italy, and the Library of Congress in Washington, D.C., added him to its Living Legends list. And on the lighter side, but undoubtedly affirmation of his charisma and popularity, he was in the first Pixar “Cars” movie voicing himself, and GQ magazine named him to its list of the 25 Coolest Athletes of All Time.

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Gujrathi will share technology insights and demonstrate key product capabilities, including recently released features and upcoming innovations.


Ani Gujrathi has a 20-year track record of operating and scaling Fortune 10 enterprises as well as early stage startups. Most recently, he led engineering, architecture and operations teams for Kibo, a Vista Equity Partners company formed through the successful acquisition of six omnichannel retail companies.

Prior to Kibo, Ani served as vice president of engineering at cloud e-commerce platform provider Volusion, where he led greenfield development of the company’s enterprise platform to compete with Oracle ATG, Adobe Magento, Salesforce Demandware and SAP Hybris. He also previously led enterprise architecture for Dell IT and has extensive experience in designing solutions from factory automation, logistics and warehouse management to customer relationship management and Salesforce automation.

Ani holds a master’s in computer science from Oklahoma State University in Stillwater, Oklahoma, and a bachelor’s in computer science and engineering from D.Y. Patil College of Engineering in Pune, India.

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Learn how Geisinger manages an IT environment that supports 25,000 employees and 1,800 physicians in a company that is consistently ranked by peers as one of the most innovative health care organizations in the country.


Ernie Ishman has been part of the Geisinger Health IT department since 1983 and part of the management team since 1992. His current responsibilities include leading the evolution of an enterprise command center that encompasses monitoring, event correlation, root-cause analysis and incident management for all IT infrastructure and select clinical areas.

Following successful implementation of a ZaaS environment, his team moved to Zenoss Cloud, and now continually evolve operational aspects of monitoring and incident management by replacing, augmenting and integrating multiple siloed tools across the IT department.

Jarrod Kline has an extensive background supporting Windows and Unix platforms. He is the senior engineer on the enterprise command center development team and has played an integral part in the implementation and execution of Geisinger’s infrastructure monitoring strategy.

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Learn how Guardian was able to consolidate monitoring tools to slash annual licensing costs, improve efficiency and eliminate downtime.


Sanjay Girotra manages the observability and monitoring platform for Guardian Life and has worked in the space for over 15 years. During his time at Guardian, Sanjay and his team have consolidated many monitoring tools into Zenoss and use it extensively for OS, middleware, URL, storage, AWS, network and security device monitoring.

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Learn how Zenoss provides the primary monitoring mechanism for the computing and technology infrastructure that maintains and controls the energy grid in the southeastern United States.


Like you, Louis McCurry has a passion to be “ahead of the curve” when it comes to monitoring IT infrastructure. The desire is to know, address and resolve an issue before the boss – or more importantly, the customer – sees something wrong. Is it self-healing? Unified monitoring? Redundancy? Do we fund monitoring to the same level as the systems and architecture?

With over three decades of information technology experience in diverse roles, Louis has come to realize the value of efficient monitoring within IT infrastructure. He has certifications in multiple flavors of Unix/Linux, network topologies, operating systems and hardware. His current role is as a systems analyst with Southern Company, a premier energy company serving the southeast.

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Integrating Zenoss with incident management solutions enables services desk professionals to use Zenoss events as triggers to automatically create, update and close incident tickets. The integration reduces alert noise and allows teams to focus on up-to-date, accurate and actionable information, available at all times, to initiate the resolution process quickly and minimize negative impact.


Michael Shannon has been at Zenoss for almost 10 years. He has designed customer deployments, worked with customers to help determine requirements and criteria for success with Zenoss, and done extensive development on professional services ZenPacks. He was responsible for getting both the incident management and CMDB integrations certified with ServiceNow, and created the apps for the ServiceNow store.

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Learn about a new ML solution to monitor events in IT and industrial operations. This solution is used for a variety of industrial applications, including proactively monitoring IT Ops infrastructure, monitoring events in industrial IoT-connected devices, and predictive monitoring for any IT Ops management component, e.g., hyperconverged, cloud, virtual, applications, networks and microservices.


Karthik Ramachandran is a product manager on the Vertex AI team at Google Cloud. He focuses on Vertex Pipelines and Kubeflow Pipelines. Previously, he was a software engineer, engineering manager and product manager at a number of different organizations.

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Learn how VOSS and Zenoss are empowering customers to take control of their communications strategies and provide a highly digital and agile workplace.


Rob Moore’s focus is on ensuring a great customer and end-user experience with VOSS products and services. Rob brings more than 25 years’ solutions engineering, consulting and delivery experience to VOSS and works across internal business units advocating for customer needs and outcomes. Prior to his 15+ years with VOSS, Rob worked in both private enterprise and service provider organizations on telecommunications products and services.

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Learn how Zenoss helps Acxiom help the world’s best marketers better understand customers with data-driven customer intelligence solutions that deliver better experiences for people and growth for brands.


Brian Emmons has more than 35 years of experience in development, systems administration, capacity planning and QA testing. He has led the IT monitoring team at Acxiom for the past seven years.

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Learn how the the Department of Veterans Affairs cyber team was able to take their existing Zenoss implementation and extend its monitoring capabilities to assist the team and its stakeholders, creating custom monitoring metrics to keep track of the health of the systems that are monitored.


Sean Hummel is a systems administrator for Booz Allen Hamilton, supporting the Department of Veterans Affairs Office of Information of Security. Working with the VA almost seven years, Sean been the driving force behind migrating their existing Zenoss Core 4 instance to Zenoss Service Dynamics.

Using various tools, he has created a universal dashboard for VA application owners to check on the health of the HCL BigFix environment and has customized the Zenoss instance with ZenPacks and reports. Sean has worked with Zenoss frequently in the past seven years, receiving the ZenMaster Zenny Award and winning the 2018 ZenPack of the Year challenge.

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UX for AIOps has come a long way from command line and bash scripts. A beautiful UX is the result of a purposeful, principled and process-driven approach that begins with customer discovery. Learn about Zenoss’ continual evolution with before and after examples that highlight increased productivity and efficiency for both Zenoss and customers.


Natalia Bakusevych has been a product designer for nearly 10 years, helping leading companies in health care, finance, travel, hospitality and IT Ops transform their digital offerings and create experiences that matter. She has extensive experience in large-scale product ecosystems, from setting up the design processes and facilitating discovery sessions to creating design systems and accessibility audits to ensure consistency and simplicity at scale. For Natalia, design is a passion that inspires her to find a balance between the users and business or product needs to ensure the customer has the best experience possible.

At Zenoss, Natalia leads the design vertical and collaborates with all product and development teams to ensure a holistic user experience.

Carl Camera has spent his software career progressively working his way up the software stack. After coding fixes in assembly language for a database product at IBM, Carl then worked as a software engineer at Dell Computer and Textron Systems, then as a web developer at Leaf Group. Carl joined Zenoss in 2015. He was one of the original developers of Zenoss Cloud and currently leads its UI development.

Padmanand (Pad) Warrier is an innovative, solutions-driven technology leader with 360-degree experience in product management, product marketing, and global channels/partnerships for Fortune 100 and startup companies, and employers/customers such as Charles Schwab, Walmart, Microsoft, HP, TI, Intel, Dell, Lenovo, Samsung, Sony and Cisco. His product portfolio spans chipsets, mobile devices, consumer entertainment, fault-tolerant servers, cloud services for personal communications and financial applications, and context-aware systems for retail, finance, and IT Ops.

At Zenoss, Pad leads some of the company’s new product initiatives such AI/ML applications for anomaly detection, as well as cloud application monitoring for unified communications.

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Learn how Zenoss provides critical monitoring capabilities in a massive, dynamic IT infrastructure that powers North America’s leading energy infrastructure company.


Paul Fielding is on the monitoring team at Enbridge, responsible for ensuring the monitoring infrastructure for the enterprise is running smoothly. With a background in Unix and Storage, and 10 years experience working with Zenoss, Paul is constantly working to help improve uptime awareness, as well as working to find innovative ways to to monitor the variety of devices and environments that are uniquely Enbridge.

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Wing is an Alphabet subsidiary and utilizes a plethora of Google Cloud machine learning tools to make drone delivery a reality. Learn about the team that launched America’s first commercial drone delivery service in Virginia in 2019 and the first service in a major U.S. metro in Dallas-Fort Worth earlier this year.


Jacob leads marketing and communications for Wing in the United States. He was part of the team that launched America’s first commercial drone delivery service in Virginia in 2019 and the first service in a major U.S. metro in Dallas-Fort Worth earlier this year. Wing is an Alphabet subsidiary and utilizes a slew of Google Cloud machine learning tools to make drone delivery a reality.

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SOPRIS’ Moneytoring™ family of monitoring services, which leverages Zenoss Cloud, is designed to create an integrated, end-to-end visibility of business processes and end-user experience. Moneytoring transforms the industry’s traditional view of service monitoring and covers everything from the infrastructure network layers, core applications, and devices, to business processes and user experience.


Jorge Zepeda-Godinez is the founder and CEO of SOPRIS TECHNOLOGIES and has led numerous global operations teams through a passion to improve business operations to embrace the next wave of innovation. After a successful 29-year career, which started at the world’s renown center of innovation, Bell Laboratories, completed with retirement from Alcatel-Lucent, Jorge founded SOPRIS TECHNOLOGIES, a solutions and services company created to address end-to-end business challenges of technology-driven organizations across the Americas.

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Learn how ADCom leverages Zenoss as a key pillar of its VEEUE platform, delivering cloud-based full-stack monitoring and AIOps powered by Zenoss and ServiceNow.


With over 25 years of experience in the technology industry, Rick Duran has extensive experience both in communications as well as hardware solutions. Offering a rare blend of creative and operational strengths, Rick has achieved exciting organizational turnarounds and is recognized for his success in growing sales and profits.

As the chief revenue officer at ADCom Solutions, Rick leads the direct sales team, channel team and partner organization as well develops and incubates new service offerings. Since joining ADCom, the number of managed customers has quadrupled along with a sharp increase in revenue.

Dave has over 25 years of experience in building and managing service provider organizations, starting as employee no. 1 with a start-up, all the way through managing a large service provider and teams through conversions, acquisitions and growth. He has a deep level of experience in all facets of cloud, VoIP, fiber, cable and telecom service providers. Dave has been with ADCom for three years and is responsible for development and operations, working with Zenoss, ServiceNow, Sisense and IBMWatson as technology pillars supporting their managed platform and services (VEEUE).

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Learn about the evolution of the relationship between IT security and IT Ops and how AIOps plays a key role in the future of cybersecurity.


John Boyle serves as the senior strategy lead for client solutions product management at Dell Technologies, where his responsibilities include cybersecurity, supply chain security, system manageability and services for Dell systems and software. Additionally, he is engaged in security partner strategy and key integrations with security and ITOM solutions.

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Learn how Parkview leveraged Zenoss to reduce IT costs while reducing downtime in a modern environment supporting more than 14,000 employees (the region’s largest employer).


Jake Butler is a leading expert on IT infrastructure, security and compliance with over 15 years of experience in IT security and operations. Jake is a frequent speaker on topics including security breaches, threats, big data analytics, audit and compliance, and IT forensics. Jake is serving as a board member for InfraGard Indiana Members Alliance as well as the co-chair of the Indiana Executive Council on Cybersecurity. He managed the information technology security team for more than 10 years, where he was able to advance them through several iterations of compliance measures. Jake has obtained his CISSP, C|EH, C|HFI and several other vendor-specific certifications related to cybersecurity.

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Learn how Zen Networks addresses the increasing demands for more modern monitoring tooling, especially around smart detection of abnormal behavior, and how they leverage Zenoss smart dashboards, as it is the cornerstone for automated AIOps.


Fayçal Noushi is an expert in monitoring and devops topics for mobile network operators. His main activities revolve around mobile core network technologies, cloud, and data analytics platforms. Fayçal bridges innovative aspects of these heterogeneous domains to disrupt and create value.

Through Zen Networks, a monitoring company he founded, Fayçal and team have implemented various monitoring projects for mobile networks. They had the opportunity to migrate from Zenoss Core product to Zenoss Cloud while adapting over a dozen custom Zenoss modules (ZenPacks) they’ve developed. This was a great opportunity to leap frog from the legacy Zenoss product to the AIOps-enabled one. The talk will cover challenges and complexities of offering a centralized monitoring solution for 24/7 network operations center teams while creating better value with enhanced customizations on a hybrid network.

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Track B

Learn how BU leverages Zenoss to monitor modern and legacy infrastructure supporting more than 4,000 faculty members and 34,000 students. BU is one of Boston’s largest employers.


Larry Ouellette has worked in information technology for over 30 years. When he started, there were only mainframe systems, and he was part of a small team that fully automated the mainframe environment. Then as dedicated, application-specific servers were added, he and his team created their own monitoring applications to ensure the health of these systems and to notify technical support when problems were detected. Soon, there were dozens of servers, then hundreds, then over a thousand. Multiple support groups brought in freeware, shareware and commercial tools to monitor their systems, resulting in tool spread of at least five different monitoring tools.

In 2014-2015, a project was created to look at all the various monitoring tools and to come up with one tool to replace them. Zenoss was chosen, and approximately 5-600 servers and other devices were migrated from the other monitoring tools to their on-premises Zenoss instance. In 2019, a decision was made to migrate to Zenoss Cloud, ensuring that the department’s primary monitoring tool was always up to date and to take advantage of the latest features of Zenoss.

In 2020 and 2021, Larry and team added a significant number of devices to Zenoss, including close to 3000 network wireless access points (ping only) and over 200 Cisco network devices. They also started building out the service impact component by defining their “critical 1” and “critical 2” services, as requested by the CIO.

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Learn how longtime customer Rackspace leverages Zenoss to help customers maximize the benefits of modern cloud by delivering proven multicloud solutions across applications, data and security.


Cassandra Martinez has been a Racker for just over 10 years, and has more than 15 years of leadership experience. Currently, Cassandra leads the global infrastructure and application engineering department at Rackspace, which is responsible for managing services, such as monitoring, that support their customers. Cassandra has been involved with the Zenoss-Rackspace partnership for five years.

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